Frequently Asked Questions
| QUESTION: Who is the Expert Advisor Suite for?
ANSWER: All looking for a passive income stream. QUESTION: Which nationalities can use our algorithms? ANSWER: All nationalities. There can be geographic limitations on leverage needed. Therefor we recommend opening an account with our partner brokers, Blackbull or OX Securities. There you can get the leverage needed. QUESTION: What trading platforms is offered? You can run MT4 or MT5. We recommend MT5 for best excecution. QUESTION: I’m not tech-savvy. Can you help with setup? ANSWER: Absolutely. We provide a step-by-step installation guide as well as a “done-for-you” setup service where we install and configure everything on your behalf. QUESTION: Do you offer a DEMO? ANSWER: No we dont. The KBFx AI EA Suite is well tested and documented. There is a limited number of traders/installations, which means we are almost always at maks. capassity. QUESTION: Is there a waiting list? ANSWER: Yes, unfortunatly there is a lot of SignUps. Contact us and you will be notified of next available spot. There might be a little waithing time. QUESTION: What trading quipment do I need? ANSWER: A laptop a VPS and a smartphone (if you have a desire to follow the positions all day!) and a cup of coffee! QUESTION: How does the software trade? How were the strategies developed? ANSWER: The software executes a range of algorithmic trading strategies, each with unique entry points, management rules, and exit conditions. This enhances trade diversification and internal hedging. Developed by professional traders and coders, the algorithms incorporate institutional-grade technologies including high-frequency trading, fundamental analysis, and hedge fund methodologies. QUESTION: What does the Expert Advisor EA Suite do? ANSWER: The EA are developed and expertly designed, professionally tested trading algorithms. These automated systems aim to deliver superior returns by actively managing both systematic and unsystematic risks—positioning your account for consistent, long-term growth. QUESTION: How does Artificial Intelligence and Machine Learning work? ANSWER: Artificial Intelligence and Machine Learning functionality is implemented into our Expert Advisors for maximal adjustment to current market conditions and volatility. QUESTION: Is the system fully automated? ANSWER: Yes, this is a 100% automated trading solution. Once set up, no manual input is required. Just activate the software and monitor your returns. QUESTION: What leverage and capital is required? ANSWER: A 1:100 for the optimal risk-to-reward ratio based on a minimum capital base of $10,000 Optimal performance is achieved with 1:300 to 1:500 leverage. QUESTION: What makes us different? ANSWER: Most algorithmic solutions focus on a single trading strategy. In contrast, our algorithm is a portfolio of complementary strategies working with uncorrelated entry points, each with built-in risk management protocols. This approach minimizes risk while maintaining strong returns. Unlike many developers, our team comprises both experienced traders and skilled coders, ensuring each strategy is grounded in real-world forex trading expertise. QUESTION: How do we outperform traditional investments? ANSWER: Our algorithms are built to thrive in both bullish and bearish markets, generating more consistent, linear-like returns with lower volatility and drawdown—outperforming many conventional investments. QUESTION: How are taxes handled? ANSWER: We do not provide tax advice. Please consult a qualified tax advisor in your jurisdiction for guidance on trading profits and reporting. QUESTION: What if I have Questions along the way? ANSWER: Our support team is available before, during, and after onboarding. We offer multiple support channels to help you throughout your journey. QUESTION: Do you provide lot size and risk settings Answer: Yes, we offer detailed risk profile settings to help you choose the optimal configuration based on your risk tolerance and trading goals. QUESTION: What are your average returns and drawdown? Answer: Average drawdown is hard to predict. Just under 10% is what is experiences so far. QUESTION: How long have you been in algorithmic trading? ANSWER: Our team has over 25 years of trading experience and more than a decade in algorithmic strategy development. QUESTION: How can I track my trading performance? ANSWER: Use the MyFXBook and FXBlue for verified third-party performance tracking. Syncing your account is part of the setup process. You can also use the MetaTrader 4 mobile app to monitor trade history, balance, and open positions. QUESTION: Will I receive software updates? ANSWER: Yes, all software updates are included at no additional cost. You’ll always have access to the latest version for optimal performance. QUESTION: How does risk management work? ANSWER: Each EA includes its own tailored risk controls based on the currency pair’s behavior. We also include equity protectors to shield capital from black swan events. This adaptive risk structure minimizes drawdown while maximizing returns. QUESTION: How many accounts can I use the software on? ANSWER: One live account per license. QUESTION: How does licensing work?ANSWER: After purchase, you receive an EX4 file tied to one MT4 account. To transfer your license to another account, email: support@happy-platinum-horse.144-76-168-29.cpanel.site QUESTION: What is the minimum recommended deposit? ANSWER: A minimum of *$10,000 is strongly recommended. The software performs best with $20,000+. The absolute minimum is $5,000, which must be run on conservative risk settings. QUESTION: Can I use this software on prop firm accounts? ANSWER: Technically yes, but we do not recommend it. Prop firms often flag identical trades across accounts, which could lead to suspension. This software is designed for personal accounts with $10k+. QUESTION: Does the software monitor margin levels? ANSWER: Yes, margin is continuously monitored, and equity protection features are in place. QUESTION: Do I need to stop the software to deposit funds? ANSWER: No need for small deposits. For larger deposits (50–100%+ of account), pause the software first for optimal recalibration and performance. QUESTION: Can I withdraw funds while the software is running? ANSWER: You can withdraw up to 5% of your balance without stopping the software. For larger withdrawals, pause the software, close all trades, and resume afterward. QUESTION: How can I confirm the software is running correctly? ANSWER: Use MetaTrader 4 mobile to check active trades. Also check your VPS for a “Connected” status and a smiley icon. You can also monitor live stats via MyFXBook and FXBlue. QUESTION: Do I need to start immediately after purchase? ANSWER: No. Activation starts only when the software is in use. You can begin whenever you’re ready. QUESTION: How does the monthly licensing fee work? ANSWER: Fees apply only while the software is active and paid quarterly in advance:
Billing support: support@happy-platinum-horse.144-76-168-29.cpanel.site QUESTION: Can I switch risk profiles later? ANSWER: Yes. Stop the software, close open trades, and then restart with your new risk profile. We recommend doing this during low drawdown and only after running a profile for at least 3–4 months. QUESTION: Can I transfer my license to another trading account? ANSWER: Yes. Just email support@happy-platinum-horse.144-76-168-29.cpanel.site and we will implement a new account number in the EA. |
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